Sales Policy for AceHato Bike Store

Effective Date: December 7, 2024

At AceHato Bike Store, we aim to provide a seamless and transparent shopping experience for all of our customers. Our Sales Policy outlines the terms and conditions that govern the sale of products from our store. By making a purchase with us, you agree to these terms. Please take the time to read through our policy to ensure that you understand how we handle sales, pricing, and transactions.

1. Pricing and Payment

  • Product Pricing: All product prices listed on our website are in USD (U.S. Dollars) and are exclusive of shipping fees, taxes, or additional charges, unless otherwise specified. We strive to keep our prices accurate and up-to-date, but errors may occasionally occur. If we find a pricing discrepancy, we will contact you to resolve the issue before processing your order.

  • Sales Tax: Sales tax will be applied to your order as required by the state of Illinois (or the applicable state tax laws) based on your shipping address. The tax rate will be calculated and added at checkout.

  • Payment Methods: We accept a variety of payment methods, including:

    • Credit Cards (Visa, MasterCard, American Express, Discover)
    • Debit Cards
    • PayPal
    • Gift Cards (if applicable)
    • Other secure payment methods available at checkout.

    Payment will be charged at the time of order processing, not at checkout.

  • Order Confirmation: After completing your purchase, you will receive an order confirmation email with the details of your order, including the products purchased, the total price, and expected delivery times. If there are any issues with your order, we will contact you as soon as possible.

2. Order Processing and Shipping

  • Order Processing Time: Orders are typically processed within 1-3 business days after the order is placed. This timeframe may vary based on product availability, order volume, and other factors. We will notify you if there are any delays in processing your order.

  • Shipping and Delivery: We offer various shipping options for customers in the U.S. Shipping costs will be calculated at checkout based on the size, weight, and destination of the package.

    • Standard Shipping: Typically delivers within 5-7 business days.
    • Expedited Shipping: Typically delivers within 2-3 business days.
    • Free Shipping: We may offer free shipping on specific products or orders over a certain amount, as specified on the website.

    Please note that shipping times are estimates and are not guaranteed. Delivery times may vary depending on external factors such as weather, shipping carrier delays, or national holidays.

  • Order Tracking: Once your order has shipped, you will receive an email with tracking information so you can monitor the status of your delivery. If you have any questions or concerns about your order’s shipping status, please feel free to reach out to us.

  • Shipping Address: It is your responsibility to provide a correct and complete shipping address. We are not responsible for delays or lost packages due to incorrect address information.

3. Returns, Refunds, and Exchanges

Please refer to our Refund and Return Policy for information about returning, exchanging, or requesting a refund for products purchased from AceHato Bike Store. We accept returns and exchanges under the conditions outlined in that policy. All return and exchange requests must be made within 30 days of receiving the product.

  • Restocking Fees: Some items, such as bulky or large products, may incur a restocking fee. This fee will be clearly stated on the product page at the time of purchase and will be deducted from your refund.

  • Defective or Incorrect Items: If you receive a defective or incorrect item, please contact us immediately, and we will work to resolve the issue by either offering a replacement, repair, or full refund. You will not be responsible for return shipping charges for defective or incorrect items.

4. Cancellations

Once an order has been placed and processed, it cannot be easily canceled. However, if you wish to cancel your order, please contact us immediately at [email protected] or (618) 432-5325. We will do our best to accommodate your cancellation request if the order has not yet been shipped. If your order has already been shipped, please refer to our Refund and Return Policy for instructions on returning the item.

5. Product Availability

  • In-Stock Items: We make every effort to ensure that all products listed on our website are available for purchase. However, due to demand or supply chain issues, some items may become temporarily unavailable or out of stock. In such cases, we will notify you promptly and offer a suitable solution, such as a backorder, alternative product, or refund.

  • Pre-Orders: Some products may be available for pre-order before they are officially released. By placing a pre-order, you are agreeing to pay for the product upfront and wait for it to ship once it becomes available.

6. Customer Responsibility

  • Accurate Information: You are responsible for providing accurate, up-to-date information when placing an order. This includes your name, shipping address, contact details, and payment information.

  • Use of Products: By purchasing from AceHato Bike Store, you agree to use the products in accordance with the manufacturer’s instructions. We are not responsible for any damages or injuries resulting from misuse or improper use of our products.

7. Privacy and Security

Your privacy and security are important to us. We take appropriate measures to protect your personal and payment information during the transaction process. For more details on how we collect, use, and protect your information, please refer to our Privacy Policy.

8. Changes to This Policy

AceHato Bike Store reserves the right to update or modify this Sales Policy at any time. We will notify you of any significant changes, and the most current version of the policy will always be available on our website. We encourage you to review this policy periodically for any updates.

9. Contact Us

If you have any questions or concerns regarding our Sales Policy, please don’t hesitate to reach out to us:

Street: 209 N Railroad St, Patoka, Illinois (IL)
Phone: (618) 432-5325
Email: [email protected]
Website: www.acehato.net

We are committed to providing excellent customer service and ensuring your satisfaction with every purchase. Thank you for choosing AceHato Bike Store for your biking needs!

By completing a purchase at AceHato Bike Store, you acknowledge that you have read, understood, and agree to this Sales Policy. We look forward to serving you and helping you enjoy the ride!